| Whenever Jane orders online, her heart skips a beat when she sees that big brown van coming down the street. How will my order be packaged? Domestic orders from Jane's Closet come in a shipping box packaged carefully with tissue paper. For airmail a smaller shipping package will be used to save on shipping cost. Orders with multiple items may not come in the giftbox to ensure the minimum number of shipping boxes necessary for delivery, again, we do this to save on cost for our customers.
Who does your shipping?We try our best to offer the most affordable options with the best guarantee of delivery. For all continental US orders Jane's Closet ships via UPS or USPS with tracking. For International, Hawaii and Alaska orders we will ship via USPS with tracking.
How much does shipping cost?Shipping is FREE for domestic orders in the continental US for orders $100 and up! For orders under $100 we charge only $5! For the impatient we also offer Express Shipping. Unfortunately for orders to Canada, Hawaii and Alaska and other non-Continental US areas we must charge $20 for USPS shipping. | Cost up to | Standard 5-7 Business Days | Express 1-2 Business Days |
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| $99.99 | $5.00 | $22.00 | | $100 - $199 | FREE! | $25.00 | | $200 - $299 | FREE! | $30.00 | | $300 and up | FREE! | $40.00 | | Non-Continental US | $20 | | USPS Priority International (6-10 days) | $25 | | USPS Express International | $35 |
How long do I have to wait?Orders are usually processed within 24 hours and dropped off at a UPS/USPS location. Orders past 11am on Friday through Sunday night will not be shipped until Monday morning.
What is your return policy?Jane's Closet is committed to your satisfaction. Return your order with a Return Authorization number within 14 days for a full refund minus shipping charges. Please take the following steps: - Please email us at returns@janescloset.com to request a Return Authorization number.
- We must receive your return within 14 days of receipt of your order.
- A return without a RA number or not returned within time will be shipped back without refund.
Please make sure to get your RA number as early as possible. PLEASE NOTE: Merchandise must be returned in the same condition as you received it to obtain a full refund. Items may be marked invisibly to prevent fraud. Unfortunately for INTERNATIONAL ORDERS and SALE ITEMS Jane's Closet CANNOT accept returns.
How do I start a return?Please email jane@janescloset.com. Include the following data: - Your full name
- Order Number
- Item names/ids
- Reason for your return
We suggest shipping your return using a traceable method and insuring the package since we cannot be held responsible for packages we do not ship ourselves. We must receive your return within 7 business days of your return email. Please send any returns to:
Jane's Closet
45 Wall ST Suite 502
New York, NY 10005 |
